Events, commentary, reports about Long Lake NY. Real Adirondack Experience

Frontier Communications: Customers Cut off in Long Lake, NY

October 10, 2012, Long Lake, NY.

Frontier Communications suffered an extended service outage in the Central Adirondacks on Wednesday, October 10th. In Long Lake, NY, long-distance phone, internet and cell phone service was unavailable from 10:30pm Tuesday night until mid-afternoon on Wednesday. Residents woke up on Wednesday unable to connect to the cyber super highway by landline, cell or internet. Local customers couldn’t contact Frontier Communications customer service to report the problem as long-distance was disrupted. Local residents did have local telephone service. Concerns over the availability of 9-1-1 were raised, but no issues or emergencies were reported.

A local county representative was able to reach the Hamilton County Sheriff’s office in Lake Pleasant, NY via radio contact to report the problem early on Wednesday morning. The Sheriff’s department confirmed that Frontier was aware of the problem and that the outage had affected Indian Lake as well.

Businesses relying on credit card communications had to manually process the cards. Other retail operations reported internet orders were not being fulfilled. Local lodging owners were frustrated at the lack of service as they are still taking reservations for the season and felt potential customers would be lost due to the service outage.

Local reports speculated that an earthquake in Montreal, Quebec had damaged the communications for Frontier, but it has not been confirmed at this time.

Long distance and internet was restored at approximately 3pm and cell phone service was restored at 3:30pm.

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